Tech Support

Tech Support

District Resources

Damaged Student Devices

If you are having a problem with your student device, please call the Family Technology Support Line 619-732-1400. The Support tech will troubleshoot the student Chromebook.

If the support tech is unable to fix the issue over the phone and determines a replacement device is required, they will direct the family to an IT Support Center for exchange of the device.
 
Following Covid protocols: School sites are being asked NOT to exchange devices, but 
to refer families to the Online Learning Support Line at 619-732-1400 where a support technician will troubleshoot the computer and if it can’t be fixed during the call they will provide information about exchanging it at one of the support centers.

•  SDUSD Online Technology Support for Families
•  Family Technology Support Center Locations and Hours

Zoom

• Learn how to turn off "self view" so you don't get distracted by your own image
• Having difficulty logging into Zoom? Please follow the directions on this flyer. A video is available as well.

Student Passwords

• The Family Technology Support Line (619-732-1400) can assist families with getting their ID and password.

Chromebooks

• Learn how to change the audio settings.

Internet Access

• Please contact the SDUSD Family Internet Support Line at (619) 260-2460 - option 1 to learn more about the multiple internet service options available and get connected.
  • Monday – Friday - 7:00am – 6:00 pm
  • Saturday - 8:00am – 12:00 pm - Temporarily on 8/29, 9/5 & 9/12
• For more information contact [email protected]
• The district has developed a flyer for parents regarding internet access.

Other

• SDUSD Technology Support Website for Families

• SDUSD Technology Support Flyer for Families

Site Resources

• PowerSchool is a tool used by parents and students to view grades, attendance, schedules, and other student information. Follow this link to get help with your PowerSchool portal account.

• Visit our Digital Toolkit for Parents for additional supports with technology and online learning